Aero Handling

Meet & Assist

What is a ’disabled person’ or ‘person with reduced mobility’? ( EC no1107/2006 art 2) :

Any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers.

Aerohandling Special meet and Assist team consist of a well trained and experienced employees who are catering for passengers with special needs  and support that corresponds to one of the following categories of disability or impairment .We will look after them and provide them  with comprehensive support at Ben Gurion Airport with care and respect.

• WCHR: Wheelchair Ramp. When passengers are able to walk short distances and climb stairs. For longer distances  when passengers need a wheelchair and the appropriate assistance.
• Ambulift: Wnen passengers are not able to walk by themselves into the aircraft.
• WCHS: Wheelchair Steps. When passengers are able to walk short distances, but cannot climb steps. For longer distances you need a wheelchair and the appropriate assistance.
• WCHC: Wheelchair Carry. When passengers need wheelchair at all times, including on board.
• BLND: Blind. When passengers are blind or visually impaired and need assistance during your journey.
• DEAF: Deaf. When passengers are deaf, hearing-impaired, or deaf-mute and need assistance during your journey.
• MAAS (elderly): Meet and Assist Elderly. When passengers mobility is reduced due to age, and you need assistance during your journey.
• DPNA: Disabled Passenger Needs Assistance. When passengers need assistance during your journey due to a mental disability.

Other offers and services

Service is also available at Ben Gurion Airport for other kinds of special needs. These may include children under 16 years of age who are traveling alone (UM: Unaccompanied Minor), passengers who rarely travel and need assistance in the airport or who do not speak the local language (MAAS Meet and Assist), or passengers who are ill (Medical Cases, Stretcher). Passengers who require these services must notify the airline directly.