Our goal is to cater to the overall needs of the airlines we handle and to their clients, aiming to achieve a full and ongoing satisfaction. In order to reach these goals we have established revised Customer Service Policies in correlation with our new corporate structure in order to tailor-made and fit the needs of each of our airlines customers – from check-in to boarding and from greeting of incoming flights to the exit at Ben Gurion Airport.
Our staff is highly trained to fulfill any specific requirement of our customer airlines according to their SLA. Our policies combine friendly service with efficiency and professionalism and are an integral part of our company workflow.
Our level and quality of service and professionalism are in parity with the leading Airport ground handlers of the world.